Refund & Cancellation Policy
Last updated: August 24, 2026
This Refund & Cancellation Policy applies to all paid subscriptions to BrokerBuddy (the "Platform"), owned and operated by Divtechnosoft, a sole proprietorship registered in India (GSTIN: 24GDKPS4851L1ZV), which bills all subscription fees and issues all invoices. It should be read together with our Terms of Service and Privacy Policy.
1. Billing
- Subscription fees are billed in advance, either monthly or annually, depending on the billing cycle you select.
- Payments are processed securely through our third-party payment gateway, Razorpay. We do not store your card or payment credentials.
- All prices displayed on the Platform are inclusive of applicable GST unless stated otherwise. GST-compliant tax invoices are issued for every payment.
2. Cancellation
- You may cancel your subscription at any time. Self-service cancellation within the Platform is not currently available — cancellation requests must be submitted through our Contact Us page.
- Cancelling stops future automatic renewals. You will retain full access to the Platform until the end of your current, already-paid billing period.
- We reserve the right to suspend or terminate a subscription for non-payment or breach of our Terms of Service.
3. Refunds
All subscription fees paid to Divtechnosoft are non-refundable.
- No refunds, partial refunds, or pro-rated credits are issued for any unused portion of a subscription term, including on cancellation, downgrade, or termination.
- No refunds are issued for non-usage of the Platform during an active billing period.
- This policy does not affect any statutory rights you may have under applicable Indian consumer protection law.
4. Duplicate or Erroneous Charges
If you believe you were charged in error — for example, a duplicate charge or a charge after a cancellation request was already confirmed — contact us within 7 days of the charge via our Contact Us page with your account details and transaction reference. We will investigate and, where an error is confirmed, issue a correction or refund for the erroneous amount to your original payment method.
5. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform after such changes take effect constitutes acceptance of the revised policy.
6. Contact Us
For any questions about billing, cancellation, or this policy, please contact us at:
Email: [email protected]
Phone: +91 87587 59099
Business Address: 308, Kalasagar Shopping Hub, Sattadhar Cross Rd, Ahmedabad, Gujarat 380061, India