BrokerBuddy

Terms of Service

Last updated: August 24, 2026

These Terms and Conditions ("Terms") are a binding agreement between you and Divtechnosoft, a sole proprietorship registered in India (GSTIN: 24GDKPS4851L1ZV, registered address: 308, Kalasagar Shopping Hub, Sattadhar Cross Rd, Ahmedabad, Gujarat 380061, India), which owns and operates BrokerBuddy (the "Platform", "we", "us", or "our"). These Terms govern your access to and use of our real estate agency management platform and related services.

By creating an account, inviting team members, or using the Platform, you ("User", "Broker", "Agency", "you", or "your") agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company, agency, or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not access or use the Platform.

1. Description of Service

Broker Buddy is a software-as-a-service (SaaS) platform designed for real estate professionals and agencies. The Platform provides tools for:

  • Property Management: Creating, organizing, and tracking real estate listings.
  • Lead Management: Logging client information, requirements, preferences, and progress status.
  • Mobile Integration: Launching communication tools like WhatsApp, and detecting when calls initiated via the application terminate to immediately display lead-entry forms.
  • Team Collaboration: Inviting team members, assigning leads, and sharing access to databases.
  • Calendar & Scheduling: Coordinating property visits, appointments, and follow-ups.
  • Analytics & Reporting: Displaying visual summaries, transaction funnels, and performance graphs.
  • Data Exporting: Extracting lead lists and property lists to CSV or Excel formats.

We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time with or without notice.

2. Accounts, Security, and Team Management

A. Account Registration

To use our services, you must register for an account by providing accurate, complete, and current information. You agree to keep your registration details up-to-date.

B. Credential Security

You are responsible for maintaining the confidentiality of your login credentials (username and password). You agree to notify us immediately of any unauthorized access or security breach.

C. Invited Team Members and Roles

  • Workspace Responsibilities: The Account Owner or Administrator may invite other brokers or agents to join their agency workspace.
  • Permissions: You can assign roles (e.g., Owner, Admin, Member) to team members. The Account Owner is legally and financially responsible for all actions, data inputs, and exports made by any team members invited to their workspace.

3. Permitted and Prohibited Uses

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

A. Acceptable Use

You must use the Platform in compliance with:

  • All local, state, national, and international laws and regulations.
  • Fair housing laws, consumer protection acts, telecommunication laws, and real estate brokerage regulations applicable to your jurisdiction.
  • Requirements to obtain appropriate consent before calling, messaging, or contacting leads and clients via telephone, SMS, or WhatsApp.

B. Prohibited Activities

You shall not:

  • Input false, misleading, fraudulent, or outdated property listings or customer leads.
  • Use the Platform to transmit spam, unsolicited marketing messages, or unauthorized communications to leads.
  • Upload, post, or transmit any content that infringes upon the intellectual property rights or privacy rights of any third party.
  • Introduce viruses, trojans, worms, or other malicious software to the Platform.
  • Attempt to bypass, disable, or interfere with security features or database access controls.
  • Engage in data scraping, harvesting, or automated extraction of other users' data.

4. Fees and Subscriptions

Access to certain features or limits on the Platform may require a paid subscription plan.

  • Billing Entity: All subscription fees are billed by, and invoices (including GST-compliant tax invoices, GSTIN: 24GDKPS4851L1ZV) are issued in the name of, Divtechnosoft. All prices displayed on the Platform are inclusive of applicable GST unless stated otherwise.
  • Subscription Plans: We offer monthly and/or annual subscription plans. All fees are billed in advance and are processed securely through our third-party payment gateway, Razorpay.
  • Subscription Cancellation: For now, subscription cancellations must be requested and processed exclusively through our Contact Us page. Self-service cancellation within the Platform is not currently available.
  • Refunds: Subscription fees are governed by our Refund & Cancellation Policy. In summary: all fees paid are non-refundable, and no refunds, partial refunds, or pro-rated credits will be issued for any unused portion of the subscription term.

5. User-Generated Content and Licensing

A. Your Content

You retain all ownership rights, intellectual property rights, and control over the data, property details, text, and photos you upload to the Platform ("User Content").

B. License Grant to Us

By uploading User Content, you grant Broker Buddy a worldwide, non-exclusive, royalty-free, fully-paid license to host, store, transfer, display, format, and run your User Content solely as necessary to provide the services and features to you and your authorized team members. We will not sell, distribute, or publicly display your listings to third parties without your explicit consent.

C. Responsibility for Content

You are solely responsible for the accuracy, legality, and appropriateness of all User Content uploaded under your account.

6. Data Exports and Independent Compliance

The Platform provides functionality that enables you to export lead and property details into Excel/CSV spreadsheets.

  • User Responsibility: Once data is exported from the Platform, you bear full responsibility for the security, storage, and processing of that data.
  • Privacy Regulation Compliance: You agree that any exported databases containing client contact information will be managed in full compliance with local privacy laws (such as GDPR, CCPA, or regional data acts), including secure file handling and deleting client records upon request.

7. Proprietary Rights

All right, title, and interest in and to the Platform (excluding User Content), including source code, database structures, designs, graphics, user interface layouts, logos, and documentation, are the exclusive property of Broker Buddy and its licensors. You may not copy, reverse engineer, modify, or distribute any part of the Platform without our express written permission.

8. Third-Party Integrations and Services

The Platform integrates with or relies on third-party services and APIs, including but not limited to WhatsApp, mapping tools, email hosts, and native telephone dialers.

  • No Control Over Third Parties: These integrations are subject to the terms and privacy practices of the third-party providers. We do not guarantee their uptime, functionality, or security.
  • Liability Limitation: Broker Buddy is not responsible or liable for any service drops, issues, data exposures, or interruptions caused by third-party services.

9. Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

TO the maximum extent permitted by applicable law, Broker Buddy disclaims all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Any guarantee that the Platform will run uninterrupted, secure, error-free, or free of data loss.
  • Any warranty as to the accuracy, completeness, or reliability of lead records, customer information, property listings, or calendar entries.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKER BUDDY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

This exclusion includes, but is not limited to, damages for:

  • Loss of profits, revenue, or business opportunities.
  • Lost real estate deals, transactions, client communication, or broker commissions.
  • Data loss, system down-time, server outages, or security breaches.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF THESE TERMS OR THE PLATFORM, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF **₹5,000 INR** OR THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless Broker Buddy and its affiliates, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your breach or violation of these Terms.
  • Your User Content (including property details and lead lists).
  • Your interactions, negotiations, or visits scheduled with clients and third parties.
  • Any violation of third-party rights or local real estate regulations committed by you or your invited team members.

12. Force Majeure

Neither party will be liable for any delay or failure in performance under these Terms due to causes beyond their reasonable control, including but not limited to natural disasters, acts of God, strikes, lockouts, civil disturbances, war, government mandates, pandemics, telecommunications failures, power grid disruptions, or internet service provider outages.

13. Termination

We reserve the right, without prior notice and at our sole discretion, to suspend or terminate your account, workspace, or access to the Platform if:

  • You violate these Terms.
  • You fail to pay subscription fees.
  • We determine that your usage poses a security risk, liability, or harm to other users or the Platform's infrastructure.

Upon termination, your right to use the Platform ceases immediately. You may request backup exports of your data prior to termination, subject to compliance and system availability.

If you wish to terminate your account or cancel your subscription, you must submit a request through our Contact Us page. Please note that all fees paid are non-refundable, and no refunds or credits will be issued under any circumstances upon cancellation or termination, as detailed in our Refund & Cancellation Policy.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Gujarat, India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

15. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Platform after those revisions become effective, you agree to be bound by the revised Terms.

16. General Provisions

A. Entire Agreement

These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Divtechnosoft regarding the Platform, and supersede any prior agreements or understandings, written or oral, on the same subject.

B. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

C. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing to be effective.

D. Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.

E. Notices

We may provide notices to you via the email address associated with your account, or by posting on the Platform. Notices to us must be sent to the contact details listed in Section 17 below.

F. Electronic Communications & Acceptance

By registering for an account or otherwise accessing or using the Platform, you consent to receive communications from us electronically and agree that such electronic communications, and your act of registration or continued use, satisfy any legal requirement that such communications or agreement be in writing.

G. Survival

Sections relating to Proprietary Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and this General Provisions section will survive any termination or expiration of these Terms.

17. Contact Information

If you have any questions or clarifications regarding these Terms, please contact us at:

Email: [email protected]

Phone: +91 87587 59099

Business Address: 308, Kalasagar Shopping Hub, Sattadhar Cross Rd, Ahmedabad, Gujarat 380061, India